How we assist
Guidance without unrealistic promises.
Our role is to assist with the permitted process, explain report components in plain language and direct customers to recognised correction or dispute channels when appropriate.
01Consent-based accessCredit information should be accessed only with the customer’s clear permission.
02Report understandingGuidance on accounts, repayment history, enquiries and other report sections.
03Dispute-channel guidanceAssistance identifying the appropriate recognised route for reporting possible inaccuracies.